Reviews

Russ has come to our rescue many times over the years...with a/c and heat emergencies. First met him through my sister's recommendation, he did work for her. Since that first recommendation and the great service received along with an affordable price we have also recommended him to my cousin. He has replaced our a/c in our home with repairs to our heating system too, the furnace and a/c in one of our rental properties and in a property we sold. It seems like each time was an emergency and he never let us down. When he says he'll be there he is. His knowledge, experience, dependability and easy going personality actually made dealing with the stress of no heat less stressful. He came out today, our heat stopped working after no electricity for over 24 hours from the snow storm, and somehow we screwed up and locked the thermostat. He got the heat running again. Explained how to work the thermostat and removed the preset schedules for me per my request. I would recommend him without hesitation. He's honest, experienced, dependable and prices are very fair. Everything needed to be a five star company. .Actually he fixed my situation so quickly and easily today and didn't even charge me!

My heat pump kept tripping the circuit breaker in the midst of this latest 1-3-2022 snow storm. I toughed it out on Monday and called Palmer Heating on Tuesday morning at 8 am and they were at my house by 10:30am - even after he had to dig his truck out snow bound truck trapped under some trees. The heat is on!! The service was friendly and professional and efficient. I highly recommend them.

Palmer provided emergency heat pump replacement service on a Monday after my heat pump in AA County home failed over a very cold weekend in Feb. 2021. They were prompt, efficient and cost-effective. Highly recommended.

I don't typically write a review, but definitely felt that I needed to this time. We needed a new heat pump system and had 3 estimates from 3 companies. We went with Palmer for 3 reasons: HONESTY, Affordability, and efficiency. The two other companies tried to sell us things we didn't need or want. Palmer came in and was very honest from the get-go. The day of the installation, Russ and his crew came on time as promised and immediately got to work. Overall, they did a FANTASTIC job and highly recommend this company!

I initially got a quote from a competitor that sounded quite high in order to fix our heat pump. I called Palmer Heating and Cooling and after checking out the system they said they could do the job, no problem. Without knowing about the competition, they were offering a much faster schedule at a much better price. Now, our house is warm and I feel lucky I called Russ! We will return to them for business in the future.

My hvac system went out during the middle of a snowstorm, where temperatures plummeted rapidly causing cold conditions in my home. I called several popular heating and cooling repair companies that offer emergency services. All the companies called back stating they were pulling their drivers off the road and could not come out until the next day. I about gave up and began packing up my family to relocate to temporary shelter until I tried one more company, Palmer Heating and Cooling. Spoke to Russ and he stated he was working during the snowstorm and would arrive at my home within 1hr! He quickly troubleshot the issue and provided his recommendations. I asked a friend who also specializes in HVAC repairs to provide his assessment just to compare and Russ was spot on with what the issue was. Despite locating the problem, the parts were difficult to find, expensive and would take longer to receive. I could not go another day without heat and my unit had exceeded its' life expectancy. Though I was hesitant about replacing my entire unit, and the expense, Russ offered me a reasonable price on a new unit and was able to install it the next day. I could not be more pleased with the fast, reasonable, and professional service from Russ and his team. Thank you!

We had a new multi-unit mini split system installed in our home a couple months ago by Palmer Heating and Cooling. The bid was the best we received and the work was completed carefully and quickly. The system did require a couple follow-up visits to make adjustments to refrigerant and ensure everything was working properly. However, every time I called Russ he was responsive and made sure the job was ultimately completed to our satisfaction. I would definitely hire this company again. A few months later everything is working great!

I feel very fortunate to have mouse clicked the link to this company when frantically internet searching for someone to install a new heat pump. Otherwise I probably would have paid considerably more elsewhere not to mention getting potentially shoddy service. I truly felt I was talked to in an honest tone w/o the aggressive salesman pitch heard from a couple others that stopped by my house to provide estimates that were downright scary versus what I could afford at the time. Palmer Heating & Cooling even had someone promptly come back to my house a couple days post installation when I noticed a very minor water leak that simply just needed patching with extra glue... absolutely no issues since. A couple weeks have passed and my heat pump works perfect as of this review. I couldn't be happier and surely won't hesitate to contact them again should I need this or other household issues fixed that are within their expertise.

Rust is very kind and patient. I experienced a power outage due to high winds. After the outage, I had sporadic power issues and had to reset items on the breaker. The thermostat was not working and I did not know how to remedy it. I was unsure if the furnace or thermostat had an issue. I figured it may be simple but I was at a lost. I called to place a service (on a Saturday). Rust answered to phone, accessed the issue, and walked me through EACH STEP of checking the breaker and resetting my thermostat. I offered to cash app him and he just told me to have a blessed day.

Palmer Heating and Cooling is a highly responsive, superior performing service provider who are committed to meeting their customer needs! I received quotes from 4 companies to replace both my AC units. I chose Palmer's because as a non-HVAC person, I had numerous questions, which they patiently answered, and in a manner that was clear for me to understand. Their price point was competitive, but because of their timeliness, professional staff, and exceptional job completion, it was well-worth it! I sincerely recommend this company!!!

Our A/C went out due to a broken fan blower and a few other related parts. Russ, with Palmer Heating and Cooling identified the problem quickly and then offered a solution that didn't require waiting weeks for a back ordered part. They were able to use their expertise to rewire our system and get the unit working for us the following day - a Saturday! I was very pleased with how professional and knowledgeable they were. The A/C is blowing beautifully again. Thanks, Palmer Heating and Cooling!

Russ came to the house and did a free estimate. He was knowledgeable, courteous, and helpful. His crew arrived and worked hard all day to install our new central air system. They cleaned up before they left and were very respectful. I would refer his company to anyone.

I highly recommend Palmer heating and cooling, last summer my air conditioner broke in the middle of July. I needed a replacement they were fairly priced. The service and work done was flawless. Last month I had them back out to replace my furnace and I am happy to say my experience was the same. I am now a lifelong customer and rely on Palmer heating and cooling for all my maintenance and HVAC needs.

Russ Palmer is a great HVAC Guy and an even better person. I have needed Russ's service twice both times were emergency situations. The first time was during a heat wave this past September. I had just purchased my home and was during some rehabbing to it. And one day we noticed the unit was blowing any cool air. So I googled HVAC Guys and Palmer Heating and Cooling appeared. I said let me give them a try Russ was at my house in about in hour, fixed the issue and gave me advise on what I needed to do this upcoming spring/summer. The second time I needed Russ was during our first really bad cold spell in early December. I noticed this time my unit wasn't blowing at all. This was a Saturday evening. He told me a couple of things to do. However what I needed was a new part and couldn't get that part until that next Monday. Russ knew I was dealing with a really TIGHT budget. So he took my bad part went out to his truck rebuilt it with some new components and my system has been running great ever sense. Do yourself a favor. Use Palmer Heating and Cooling for all your heating and cooling needs

I'd like to thank Palmer Heating & Cooling for taking my call yesterday in the midst of their busyness (during the high heat index warnings) and sending their technicians round so promptly to fix my HVAC. They knew exactly what to do and it was a pleasure to meet them.
Ps. All fixed within about two hours of my phone call.

I shopped six quotes and they beat them all by at least 1100.00 and it also included a system air scrubber to purify the air. Working with them is like having family in the business. I would whole heartedly recommend them.

I can't say enough great things about this company! I called during the middle of a heatwave because my air conditioner was out. They had a technician out the same day. They are honest, dependable, and reasonable. Thanks again for the prompt and professional service :-)

I Loved Everything about this company!!! Russ was on point from the beginning to the end. Russ and his team got my AC back up and running in a jiffy. I will definitely recommend this company to anyone!!!!! Excellent job!!!

Did a great job fixing my heat this last winter on short notice. He came that afternoon, was able to temporarily fix it that day, and finished the job the next day. The price was not bad either.

My A/C went out, and Russ was there to bail me out. He gives an honest assessment, and I appreciate that he didn't try to upsell me or tack on crazy random charges.

This guy was totally fair, efficient and knowledgeable. Happy to have patronized his business.

I selected Palmer Heating and Cooling after getting several proposals for a furnace and AC replacement. Their price and installation timeline were far better than the others. Russ walked me through all my options and helped me select the brand and unit that would best fit my needs. Russ and his team of professional technicians expertly replaced my upstairs furnace and AC within days of me accepting his highly competitive proposal. They showed up right when they said they would. I was so pleased with Russ and his team that I had them replace my other AC unit and he worked me into his schedule the very next day. I highly recommend Palmer Heating and Cooling!