Russ has come to our rescue many times over the years...with a/c and heat emergencies. First met him through my sister's recommendation, he did work for her. Since that first recommendation and the great service received along with an affordable price we have also recommended him to my cousin. He has replaced our a/c in our home with repairs to our heating system too, the furnace and a/c in one of our rental properties and in a property we sold. It seems like each time was an emergency and he never let us down. When he says he'll be there he is. His knowledge, experience, dependability and easy going personality actually made dealing with the stress of no heat less stressful. He came out today, our heat stopped working after no electricity for over 24 hours from the snow storm, and somehow we screwed up and locked the thermostat. He got the heat running again. Explained how to work the thermostat and removed the preset schedules for me per my request. I would recommend him without hesitation. He's honest, experienced, dependable and prices are very fair. Everything needed to be a five star company. .Actually he fixed my situation so quickly and easily today and didn't even charge me!